Customer Service Team Leader

An exciting opportunity has arisen for an experienced Customer Service & Growth Team Leader to join a growing organisation. This role is ideal for a motivated individual with a passion for business development, customer service, and team leadership.

Key Responsibilities:

• Lead and mentor a team of business development professionals, driving performance and results.
• Develop and implement business strategies to secure new opportunities and maximise growth.
• Maintain and strengthen relationships with existing clients, identifying opportunities for expansion.
• Oversee key client engagement activities, ensuring high levels of customer satisfaction.
• Manage sales and service processes, including proposals, bookings, and compliance.

Candidate Requirements:

• Proven experience in leading a sales or customer service team.
• Strong ability to engage with senior decision-makers and develop key business relationships.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• A proactive and strategic mindset, with a focus on business growth and customer success.
• Proficiency in Microsoft Word, Excel, and Outlook, with strong attention to detail.

Why Join Us?

• A leadership role with opportunities to shape and drive business growth.
• A collaborative working environment with a supportive team.
• A competitive benefits package, including 33 days holiday (inclusive of bank holidays), Christmas shutdown, and free on-site parking.

This is a full-time, office-based position offering long-term career development opportunities.
If you are a results-driven professional looking for your next challenge, apply today or contact Pertemps for more information.