Customer Service Advisor
082987023
£27,000 Per Annum
Full Time
Contract
Rosyth, Fife
Customer Service And Call Centre
Posted 1 hour ago
Expires In 29 Days
Job Description
Location: Remote
Salary: £27,000 DOE
Job Type: Full-Time, Permanent
Pertemps are recruiting on behalf of our client for a Dutch speaking Customer Service Advisor to join their dynamic and growing team. If you're fluent in Dutch and passionate about delivering exceptional customer experiences, we want to hear from you.
What’s on Offer:
- Competitive salary of £27,000, depending on experience
- A range of company benefits
- Friendly, inclusive, and supportive team culture
- Clear opportunities for career growth and development
- Be the first point of contact for Dutch speaking customers across phone, email, live chat, and social media
- Deliver outstanding customer support and resolve queries efficiently
- Promote products and services, using up-selling and cross-selling techniques where appropriate
- Process orders, returns, and refunds in line with company procedures
- Maintain accurate and detailed records of customer interactions
- Escalate unresolved issues to the appropriate internal teams
- Meet and exceed service KPIs including AHT and CSAT
- Share customer insights to help improve service delivery
- Fluent in Dutch and English – written and spoken
- Previous experience in customer service or a similar role
- Excellent communication skills with a customer-first attitude
- Strong attention to detail and confident problem-solving skills
- Ability to multitask and stay organised in a fast-paced environment
- Comfortable using CRM systems and standard office software (e.g., MS Office)
Please attach your CV and one of the team will call you to discuss.
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