Customer Service Advisor

Temporary Customer Service Advisor 

Based: Lasswade, Edinburgh, EH18- fully office based
Start date: ASAP 
Duration: 3-6 month 
£12.21 per hour
36.25 hours per week | Includes every 2nd Saturday with a day off during the week

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we’ve got the perfect role for you!

We’re delighted to be recruiting on behalf of a respected third-party client for a Temporary Customer Service Executive. This is an exciting opportunity to join a dynamic and customer-focused team where your initiative, enthusiasm, and communication skills will be highly valued.

🔹 What You’ll Be Doing:

• Dealing with incoming calls - raising tickets internally  
• Engaging with customers to understand their needs and provide tailored solutions
• Delivering best-in-class service through warm, effective, and efficient interactions
• Thinking on your feet to resolve customer issues quickly and professionally
• Identifying opportunities for continuous improvement in processes and service delivery
• Meeting and exceeding internal service level KPIs
• Collaborating with team members and supporting store teams as needed

🖥 Systems & Skills:

• Confident using Word, Excel, PowerPoint, and internal systems
• Comfortable navigating multiple platforms and maintaining accurate customer records

🙌 About You:

• A true team player who works well with others
• Customer-obsessed with a calm, solution-focused attitude
• Able to stay focused under pressure
• Excellent written and verbal communication skills
• Passionate about creating positive customer journeys

This role is ideal for someone who loves helping people, enjoys variety, and takes pride in delivering service with a smile.