IT Support Assistant

We are working with a London-based Interior design agency to help find them an IT Support (Mac OS) specialist, someone with a couple of years IT support experience, who will help to ensure the smooth running of all the agency’s IT systems and report to the IT Manager.

This role will have a broad focus and includes the following:

• Provide technical support and assistance to end-users, by diagnosing and resolving hardware, software (Mac OS), and network issues.
• Set up and maintain new and existing users, ensuring that all workstations are running the most up to date software.
• Monitor and maintain IT infrastructure, including desktops, laptops, printers, and network equipment (including cabling, VPN, Firewalls, and WiFi networks).
• Support routine system updates, backups, and security protocols
• Research and purchase computer equipment for the office, keeping tabs on IT expenditure.
• Ensure IT, technology policies and document templates/formatting are adhered to throughout the studio.

• Stay up to date with the latest technologies, research technology solutions, and make recommendations on improvements.
• Help users get the most out of their software throughout the agency, including helping to run workshops and other training programmes.

Applicants must have a background in supporting IT for a Mac OS environment, be proficient in using Apple products, have excellent knowledge of Office 365 and Adobe Creative apps, and above all be detail-focused, reliable, confident, and eager to learn.