Administrator (Customer Service Support)

RA-15

£12.21 - £12.82 Per Hour

Full Time

Contract

Keighley, West Yorkshire

Administration

Posted 2 hours ago

Expires In 29 Days

Job Description

Position: Administrator (Customer Service Support)
Working Week: Monday - Friday
Working Hours: 8:30 - 16:30
Per Hour: £12.21 - £12.82
Duration: 6 Month Contract

Requirements:

Provide key administrative support to our Field Operations regional teams.
You’ll work closely with colleagues based both in the office and out on site, helping to keep processes running smoothly and ensuring we deliver excellent service to our customers.
This is a varied role where no two days are the same, offering the chance to develop your skills across different areas of the business.
Agile working may be available depending on the tasks carried out and your level of experience.

What You’ll Be Doing You’ll receive full training and may be involved in a wide range of tasks, including:

Processing purchase orders for multiple departments
Managing payments to service providers using CRM & CFS systems
Assisting with planned power cuts – raising jobs, producing customer letters in line with Ofgem standards
Taking customer calls as part of our Call Centre overflow during peak periods or major outages
Supporting the third-party faults and damage processes, ensuring compliance with Ofgem standards
Collating costs for invoicing third-party providers
Supporting Streetworks processes – liaising with local authorities, permits and service providers
Assisting with stationery ordering and postal duties
Liaising with site staff via telephone

What We're Looking For: