Customer Service Advisor
MA-120
£13.10 Per Hour
Full Time
Temporary
Warrington, Cheshire
Customer Service And Call Centre
Posted 2 hours ago
Expires In 29 Days
Job Description
We are looking for people who have previous customer service experience supporting customers with their returns journey.
Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded.
First 3 weeks - Training - Monday to Friday - 9am to 5pm
Following 2 weeks - Launchpad - Monday to Friday - 9am to 5pm
Working Hours : Monday to Friday - 8am to 8pm (8hr shift)
1 in 5 Weekend working - Saturday - 9am to 6pm / Sunday - 10am to 5pm
Opportunity to potentially do home working / Hybrid role - based on performance.
Role Responsibilities :
- Supporting customers through their journey
- Inbound with customers through telephony, SMS and WebChat
- Taking ownership and responsibility of customers queries, providing "right first time" resolution to minimise repeat queries
- To meet call quality standards
- Meet individual and contact centre targets based on the volume and quality of call resolution
- Assessing needs and taking appropriate action
- Identifying customer pain points
- Excellent clear and concise communication skills
- Excellent listening skills
- Excellent time management and problem solving skills
- Good ability to work within a fast paced environment
- Knowledge of PC systems, MS Word, Excel and keyboard skills
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