Helpdesk Operative

Helpdesk Operative

Location - Speke
Pay - £12.65 per hour
Hours - Monday to Friday, 6am to 2pm (Moving 14.00-22.00 in June/July)
Contract - Ongoing Temporary Position
 
We are excited to offer an opportunity to join our clients team in Speke as a Helpdesk Administrator on an ongoing temporary basis. In this role, you will be responsible for managing requests for cleaning tasks across various areas of the client site. As a Helpdesk Administrator, your role will be essential in ensuring these tasks are completed efficiently and on time.

Key Responsibilities:

• Act as the primary point of contact for all maintenance and cleaning-related issues.

• Respond promptly to calls and emails from managers requesting cleaning tasks.

• Take details of cleaning requirements and input them into the system, scheduling them appropriately.

• Communicate job completion times and advise managers accordingly.

• Schedule and prioritise routine maintenance and cleaning tasks across JLR facilities to ensure optimal operations.

• Ensure cleaning staff are briefed on tasks and that all requirements are met to the highest standards.

Skills required:

• Comfortable using computers and navigating various software systems.

• Confident in answering and making calls, with a professional and approachable demeanour.

• Proficient in Microsoft Office, particularly Excel, for data management and reporting.

• Ability to learn new software and systems quickly, adapting to new tools as required.

• Strong verbal and written communication skills to interact effectively with a variety of stakeholders.

• Capable of planning and prioritising tasks efficiently to meet deadlines.

• Able to work independently with minimal supervision after training, demonstrating initiative and accountability.

• Previous experience in customer service is beneficial, as the role involves interacting with various internal and external stakeholders and being the primary voice of the Helpdesk.

If you meet the above criteria and are interested in this position, please apply online today!