Resident Access Advisor

Resident Access Advisor - Temp 3 months - £19.36 per hour – Office based in Hammersmith

Local Authority is seeking a Resident Access Advisor to support their Resident Services team at their West London offices.

This is a temporary position to start ASAP for an initial 3-month period and will pay £19.36 per hour.

The Resident Access Advisor will deliver excellent service to residents visiting and contacting the Council by telephone, face to face and other digital channels including chat, social media and emails. Aiming to provide an efficient and accurate service. Resident Advisers will advise on a diverse range of council and partner services resolving at the first point of contact wherever possible and ensuring council services interface seamlessly with back office departments.

The ideal Resident Access Advisor will have the following knowledge, skills and experience:

• Experienced customer service officer with good knowledge of council services.
• The role is primarily face to face but will include administrative tasks and call centre work.
• Ability to communicate effectively with people at different levels using all access channels
• Ability to remain calm and professional when under pressure
• Ability to utilise information and communications technology to access and 
communicate information
• Experience of working in a customer service centre environment or similar customer service focussed organisation, interacting with customers to deliver high quality services
• Experience of dealing with challenging customers
• Excellent customer service skills
• Please note that this role is subject to vetting checks

ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED.