Project Support Technician

We are currently looking for a full-time, permanent, Project Support Technician within the South-East Thames Valley Region. In this site-based role, you will be ensuring the delivery of project work in the support of the mains upgrade program within Thames Valley. You will undertake operational tasks, resolve customer issues, and carry out network valve activities with minimal disruption to water supplies. This front-line position ensures the continued success of our business – we simply can’t operate without your skills and commitment.

What you’ll be doing as the Project Support Technician

• Investigating network issues to resolve pressure abnormalities, leakage queries, metering concerns, and supply interruptions
• Liaising with all stakeholders to ensure efficient project delivery, whilst upholding Thames Water values and behaviours
• Supporting teams on Pressure Management Maintenance when needed
• Supporting the completion of checking key High Consequence Valves and High-Risk Valves to maintain business compliance
• Promoting health and safety by modelling best practice and identifying improvements

Base Location: Highworth – SN6 7NA, Bourne End – SL8 5NT
Hours: Monday- Friday, 38 Hours per week, plus opportunities for overtime

To thrive in this role, the essential criteria you’ll need are:

• Full UK driving licence, as this role involves travelling between multiple sites. You will be provided with a van and the relevant tools/equipment
• Ability to work autonomously as well as within a highly organised team
• Adaptability and a can-do attitude, as you will be required to work in all weather conditions and tackle a range of different challenges

It would be beneficial for you to have:

• Knowledge of the clean water network, and an understanding of domestic plumbing, water mains, & leakage detection
• A water industry qualification, or current certifications that cover Water Hygiene, NRSWA unit 2, disinfection, sampling, flushing, valve operations, and/or CALM
• First Aid Training
• An understanding of the Permit to Work system

What’s in it for you?

• Competitive salary starting from £29,000 to £37,440 per annum, depending on skills and experience
• 24 days holiday per year, increasing to 28 days with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.