Scheduler

This is a busy and fast paced role where you’ll help keep our field teams organised and supported throughout the day. You’ll work closely with technicians, planners and managers to make sure work is scheduled efficiently, emergencies are responded to quickly and customers continue to receive a great service.

What you’ll be doing as a Scheduler

• Managing the in-day schedule for field technicians and making sure workloads are balanced
• Scheduling emergency and priority work within required SLAs
• Working closely with planners to maximise completion of planned maintenance activities
• Supporting technicians with updates, alarms and changes throughout the day
• Reviewing outstanding work and helping to reduce delays or manual intervention
• Communicating with field teams, managers and planners by phone and email to keep operations running smoothly

Base location:  Reading, Kemble Court – hybrid with the minimum of 2 days in the office
Working hours: 7:30 am to 3:30 pm

What you should bring to the role

• Previous scheduling, planning or operational support experience
• Strong organisation skills and ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills both over the phone and in writing
• Ability to work under pressure and make informed decisions quickly
• Good teamwork skills and ability to build relationships with operational team

What’s in it for you

• This role will be paid from £26,000 up to £29,000 per annum depending on skills and experience
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.