Customer Account Manager

Are you a customer-focused professional with a knack for building strong relationships? Do you have a keen eye for detail and enjoy working with data? If so, we want to hear from you!

Pertemps Crawley is excited to partner with a reputable parts provider based in Horsham, looking for a dynamic Customer Account Manager to join their team. This is a fantastic opportunity for someone who enjoys working in a customer-facing role, with the option of hybrid working after a probationary period.

What's in it for you?

• Monday to Thursday, 8:30am - 5:00pm & a 4:15pm finish on Fridays
• £25,000 - £30,000pa, depending on experience
• Opportunity for hybrid working after initial probation period
• 22 days holiday + bank holidays
• Contributory pension
• Monthly incentive schemes
• Free parking on site
• Accessible public transport links

The Role:

• Manage a portfolio of accounts to ensure maximum spend and exceptional service
• Maintain and build relationships with clients to ensure satisfaction & enhance rapport.
• Process orders, amend contracts, and update customer details accurately
• Conduct market research and identify new business opportunities by analysing competitor data
• Propose actions to enhance sales performance and uncover opportunities for growth

What they're looking for:

• Previous experience in a customer service or account management role is highly desirable.
• Excellent customer awareness and relationship-building skills.
• Outstanding communication skills, both written and verbal.
• Strong organisational abilities with the capacity to meet deadlines.
• Exceptional attention to detail, especially when handling and analysing data.

If you're looking for a role where you can make a real impact while enjoying a supportive team environment, apply now to hear more about this fantastic opportunity!