Keying /Segmentation Supervisor

Keying Supervisor / Segmentation Supervisor

📍 Milton Keynes
💼 Department: Electronic Script Processing
💰 £15.70 per hour
🕒 Hours: Monday–Friday (some Saturdays required)
⏰ Shifts: Day shift: 08:00 – 17:00 or Twilight shift: 18:00 – 22:00
📅 Contract: End of April – August/September

Pertemps are delighted to be recruiting on behalf of AQA for committed Keying Supervisors / Segmentation Supervisors to join their Electronic Script Processing operation. These roles are essential in supporting the accurate processing of exam materials — work that directly impacts student outcomes.

If you’re an organised, detail focused leader with strong people skills, this is an excellent opportunity to join a positive, high performing team.
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⭐ About the Role
As a Keying or Segmentation Supervisor, you’ll support teams of Keying Operators carrying out the final accuracy checks on exam scripts. Operators use a bespoke in house system alongside Excel and Word to identify errors, correct data, log issues, and ensure consistency across scripts.
Your role is to guide the team, maintain quality, uphold targets, answer queries, and help create a supportive environment where operators feel confident and valued.
This is an active supervisory role where you’ll move around the workspace throughout the shift.
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🔧 Keying Operator Tasks You’ll Oversee
Operators will be responsible for:
• Data entry
• Locating and attaching scripts to the correct paperwork
• Adding and updating personal candidate details
• Matching, verifying, and cross checking data
• Highlighting and correcting errors
• Logging issues accurately
• Working both independently and as part of a team to spot inconsistencies
Because the work can be repetitive, focus, attention to detail, and a calm, positive attitude are essential.
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🔑 Key Responsibilities as Supervisor
• Lead, motivate, and support a team of Keying Operators.
• Provide training, coaching, and guidance throughout the shift.
• Ensure operators follow processes accurately using Excel, Word, and the in house system.
• Monitor speed, accuracy, and workflow, ensuring targets are met.
• Give clear, constructive feedback to improve performance.
• Encourage strong teamwork and communication.
• Resolve issues calmly and escalate where needed.
• Maintain a positive, can do atmosphere during busy and high pressure periods.
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✔️ What We’re Looking For
• Proven experience supervising or leading a team.
• Strong communication and people management skills.
• A positive, supportive leadership style.
• Excellent attention to detail and accuracy.
• Ability to stay focused and help teams stay engaged during repetitive tasks.
• Confident decision making and conflict management ability.
• Good written and verbal English.
• Strong PC and MS Office skills — particularly Word and Excel.
• Ability to work at speed while maintaining quality.
• A proactive, calm, and organised approach.
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🧭 Physical Requirements
Supervisors will spend most of the shift on their feet, moving between operators to provide support and guidance.
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🎓 Why This Role Matters
Every script processed contributes directly to a student’s exam result. Supervisors ensure the work is carried out with care, quality, and consistency — making this a key role in upholding fairness across the exam series.
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📩 How to Apply
Send your CV to: aqa@pertemps.co.uk