Scheduler

Do you have a passion for providing outstanding customer service? Are you energised by working in a fast-paced, ever-evolving environment? If so, Thames Water wants you on the team!

What you’ll be doing as a Scheduler

As a Scheduler, you will play a pivotal role in coordinating and optimising schedules that directly impact customer satisfaction and operational efficiency.

You’ll be responsible for scheduling all types of Developer Services work for our Field Engineers. Being the Scheduler, each job requirement should be scheduled to our Engineers effectively, providing them with full detailed information regarding the job and taking into consideration the least travel times to ensure we meet customer expectations and our published SLAs.

Responsibilities include:

• Provide excellent customer service via phone and email.
• Managing your Geographical area.
• Schedule all types of developer services work within the published SLAs.
• Liaise with field engineers and many other members of the Thames Water community.
• Contribute to team success, by learning and demonstrating Thames Water values, sharing knowledge and best practice.
• Carry out accurate work complying with company processes and regulatory requirements to agreed performance targets.
• Identify opportunities to change processes to improve the customer journey.

Base Location: Hybrid - Reading. (Clearwater Court)

Working Hours: Monday to Friday, between the hours of 8 am to 5 pm – Required to be in the office on Tuesdays and Wednesdays.

What you should bring to the role

• Excellent Customer Service.
• Productivity and Organisational skills.
• Computer Proficiency.
• Attention to Detail.
• Team Player.
• Ability to work under pressure.
• Quick Learner.
• Knowledge of CRM and ECC.
• Geographical knowledge of SAP/CRM is desirable.

What’s in it for you?

• Offering a salary of £24,000 per annum.
• 24 days of holiday per year increasing to 28 with the length of service. (plus bank holidays)
• Contributory pension - maximum of 12% - 2x employee contribution.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
• Personal Medical Assessments – Open to all once a year.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.