Regulatory Investigations Advisor - Comms & Learning

Thames Water are committed to improving our performance as part of our Turnaround plan. Maintaining good relationships with our regulators and championing an open and transparent approach to our performance is a key part of our plan; and this role plays a crucial part in ensuing our regulators are kept informed.

The primary purpose of this role as Regulatory Investigations Advisor (Comms & Learning) will be to hold the business to account regarding our regulatory commitments, playing a vital role in preventing future enforcement action. You will keep internal stakeholders informed on key risks coming from regulatory investigations, and will also ensure that lessons learned from each investigation are applied across the business to improve performance.

This is a fantastic opportunity to work with colleagues in the Regulatory Investigations team to successfully plan and deliver responses to requests for information; and build relationships with teams across the business with a primary initial focus on colleagues in Asset, Operations and Capital Delivery. You will challenge relevant internal stakeholders to deliver on regulatory commitments; and play a vital role in preventing future enforcement action.

You will ensure key stakeholders are kept updated as to emerging risks during the investigation; and then will disseminate lessons learned to other areas of the business. The role will support the Regulatory Investigations Manager in updating senior internal stakeholders; and building successful relationships with our Regulators such as Ofwat, the Environment Agency and the Drinking Water Inspectorate.

What you'll be doing as Regulatory Investigations Advisor (Comms & Learnings)

• Liaising with relevant business units to gather documentation and data in response to formal requests from regulators as part of new and ongoing regulatory investigations.
• Auditing and challenging relevant stakeholders to ensure delivery of regulatory commitments made during investigations.
• Ensure key stakeholders are kept updated as to emerging risks during the investigation; and then will disseminate lessons learned to other areas of the business.
• Working with colleagues in the Regulatory investigations team to develop processes to ensure consistency of approach.
• Working to promote recognition and understanding of regulatory issues within the business.

What you should bring to the role?

• Experience working with documentation, ideally within a Regulated environment
• Attention to detail, organised and a desire to learn
• Good relationship building experience is critical
• Must be comfortable applying experience to unfamiliar areas of the business (e.g. water, waste, retail, finance)
• Excellent Verbal and written communication skills

What’s in it for you? 
An opportunity to join a high profile department within Thames Water, developing your experience within this fast paced environment, offering excellent career progression.

• Competitive salary from £35,000 - £45,000 per annum depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.