Thermal Hydrolysis Process (THP) Performance Manager

We are seeking a motivated people manager to guide and develop a team of technicians and operators, to join our Waste team at Crossness STW As the successful candidate our role will be to drive the team's performance and improve the overall engagement, whilst managing in line with HR policies & process.

• You will be managing 12 shift technicians and 1 day technician
• Base Location: Crossness (STW) - SE2 9AQ
  Working Pattern 36 Hours Monday- Friday 07:30 – 15:36

What you’ll be doing as the Thermal Hydrolysis Process (THP) Performance Manager 

• You are responsible for the performance management and leadership of your team by company policies, ensuring the competence of individuals through coaching and training to maximise their potential.
• You are responsible for identifying, mitigating, resolving and escalating risk across 9 sewage treatment sites.
• You will need to deliver a consistent approach to asset operation and maintenance to deliver a cost-efficient, robust and safe operation 24/7.
• Understand and articulate changes within the budget at regular performance review sessions. Ensuring the budget is managed effectively about H&S, compliance, people and performance.
• You have responsibility for delivering a safe service to the customer base in your area, by driving a culture of continuous improvement and best practice within the team.
• Health and safety are at the centre of everything we do and as such you will be responsible for implementing this with your site and team.

What you should bring to the role?

• We are looking for a proven manager, ideally someone who has process or operational management experience with strong skills in engineering, finance, H&S and stakeholder engagement.
• You will need excellent people and performance management skills to support and drive a team of mixed skills and abilities.
• A strong health and safety and customer-based ethics.
• Excellent organisational and risk management skills are also needed.
• Good interpersonal and communication skills - both written and verbal are essential for the role. Strong computer skills are also desirable.
• A valid driving licence is required to travel to different sites.
• Be a self-motivated individual who can immerse themselves into the team around them, you need to be very disciplined have the desire to learn from those around you and have a can-do attitude. This role can be demanding at times but very rewarding too.

What’s in it for you?

• Offering a salary of up to £45,000 per annum depending on skills and experience.
•  Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays).
• Contributory pension – Defined Contribution – company double matches up to 6% employee contribution.
• GymPass is a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide!
• Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment.
• WeCare, a variety of health and well-being services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get-fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing including We Care with access to a 24-hour GP hotline.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.