Help Desk Administrator

Pertemps are currently recruiting for a Helpdesk Administrator to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.

This position is working Tuesday to Saturday 6am – 2.30pm

Responsibilities as a Helpdesk Administrator:

• Answering telephone calls and emails
• Logging queries on the companies CRM system
• Dealing with any live issues and investigating discrepancies
• Completing KPI trackers and performance reports
• Collate information and update business system
• Chase internal teams to find query resolutions
• Building and maintaining solid relationships with depots and customers

Requirements for this position:

• Previous experience in a customer facing role
• Confident speaking over the phone
• Analytical working approach
• Experience and knowledge of Microsoft packages

The Role:

• £12.71 per hour
• Working Tuesday to Saturday
• 6am – 2.30pm
• Temp to permanent position

If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch