Customer Service Administrator

Pertemps are currently recruiting for multiple Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing assessment until the end of the year.

Working Hours are either 6am – 2.30pm or 1.30pm – 10pm and will involve occasional weekend shifts.
You will then need to work four shifts of 6pm - 2am from the 20th – 23rd December.

Responsibilities as a Customer Service Administrator:
- Answering telephone calls and emails
- Logging queries on the companies CRM system
- Dealing with any live issues and investigating discrepancies
- Completing KPI trackers and performance reports
- Collate information and update business system
- Chase internal teams to find query resolutions
- Building and maintaining solid relationships with depots and customers

Requirements for this position:
- Previous experience in a customer facing role
- Confident speaking over the phone
- Analytical working approach
- Experience and knowledge of Microsoft packages

The Role:
- £12.70 per hour
- 6am – 2.30pm or 1.30pm – 10pm and will involve occasional weekend shifts.
- Working 6pm – 2am for four shifts, from 20th December – 23rd December
- Ongoing position until the end of the year
- Opportunity to work for a leading logistics company

If you are interested in this Customer Service administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch