Customer Service Office Administrator

Pertemps Daventry are currently recruiting for one of our well established companies based on the outskirts of Daventry. We are currently recruiting for a Experienced Customer Service Office Administrator.

 
Job description

Liaising with customers either by telephone or email to agree collection/dispatch of coffee machines

Daily processing of despatch labels through allocated Couriers

Daily processing of collections through allocated Couriers

Liaise directly with couriers to resolve customer queries in a prompt and timely manner

Answering the phone to customers and taking enquiries for all areas of the business to assist with the repair of their coffee machines

Assist customers in placing their repair and provide the repair options.  Provide administrative support for customers allowing them to log in to the website and customer portals

Receiving and processing emails from Customers, categorise by Customer type and process accordingly

Provide administrative support to the Service team as a whole

Daily update of customer repair data to company and client portals/data systems

Occasional assistance with receipt and dispatch of coffee machines

General filing duties and support with all administration duties within the office

Skills and Experience:

4 years Administrative Experience

Excellent Communication and Organisations Skills

Excellent time management and self motivation essential

Ability to work under pressure and manage day to day tasks as a priority and efficiently

Microsoft Office experience, including Excel and Outlook
 
Experience in handling customer enquiries by phone and email

Flexible and be able to work in a small team and have a positive and friendly approach

Good eye for detail and ability to understand the service and product - Training provided

Salary £26,000 to £26,500 depending on skills/experience

Job Types: Permanent, Full-time

9:00 – 5:00 with 30 minutes lunch

For More information please contact Niki Shrimpton @pertemps daventry on 01327 220483