Appointment Coordinator

Appointments Coordinator

Monday to Friday// 9:00am – 5:00pm

Full-time//Temporary to Permanent (for the right candidate) // Salary £13.70



Full Job Description

We are looking for a full-time Appointments Coordinator to join our growing team in a remote role connected to our Solihull operations.

The successful candidate will be responsible for managing appointments, providing outstanding customer support, and assisting with sales activities through excellent communication and organisational skills.

Key Responsibilities

• Arrange and manage appointments efficiently

• Deliver a high standard of customer support

• Communicate professionally over the phone and online platforms

• Handle multiple tasks while meeting deadlines

• Maintain accurate records and stay organised

• Work independently from home while remaining in regular contact with the team via phone, Zoom, or FaceTime

• Meet performance expectations and productivity targets

• Operate effectively in a fast-paced environment

• Be willing to provide additional support when business demands require flexibility, including occasional later finishes

Candidate Requirements

• Previous experience within customer service (minimum 1 year)

• Confident communication and telephone manner

• Able to work independently for long periods of time

• Able to manage workload under pressure and prioritise tasks effectively

• Comfortable working in a monitored performance environment using Webex reporting tools

• Good attention to detail and time management skills

Benefits:

Company pension scheme

Remote working opportunities

Casual dress environment