Carteton Engineer

We are recruiting for an IT Hardware Breakfix Engineer on contract to work for a leading Government organisation based in Carterton, Oxford.

 Job
Description
 
Summary
of responsibilities – detailed JD provided
 
• Queue
ticket management of tickets assigned to their Hub (and surrounding spokes)
ensuring appropriate updates and call management to maintain Service levels as
per contract
• Hub
Stock management including asset management of kit in/out (Scan items in/out of
locations) as per contract
 
•
Effective Management of disposals that go through their Hub as per contract
 
• Triage
and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for
parts and returns as per contract
 
• Locker
replenishments where appropriate as per contract
 
•
Highlight potential issues with service/potential service improvements to their
Team Leader
 
• Follow
any agreed processes and procedures either from the Authority
 

Essential:

– Must have SC clearance / or be able to gain this, UK National with a UK
passport, must join the OOH rota and standby, must have a full clean driving
licence 

• Experience in a PC field service environment or PC field
Workshop environment •Hardware – Diagnose, troubleshoot, support & repair
(including complex laptop break/fix repairs)

Accredited
or willing to go through HP & Dell – Desktop and Laptop training