Customer Service Advisor

Job Title: Customer Service Advisor                          Duration: Temporary to permanent
Company: Warwickshire County Council                   Hours: Monday to Thursday 9am to 5pm
                                                                                                 Friday 9am to 4.30pm
Location: Bedworth/Warwick/Hybrid                          Salary: £13.69ph-£26,403pa (Rising to £28,142)
Start Date: March 2026


About the Role

The Customer Service Centre is at the heart of customer service delivery for Warwickshire County Council. As the first point of contact for multiple services, such as Highways, Blue Badges, Country Parks, within the council, they help people with a variety of questions, queries and requests. These are as varied as advising how to register the birth of a newborn baby to reporting a pothole!

What it's like working in their team …

You will be part of a relatively small team of Customer Service Advisors supporting Warwickshire's residents in several ways. Sometimes you will be offering information on how to access a service. In other instances, you will be collecting information on behalf of a council service team so that they can deal with the person's request. Customer Service Advisors also support people to access council services online. They aim to build skills, and raise confidence, so that residents have the confidence to complete transactions digitally themselves.

Most customers get in touch with them over the phone, but they also communicate with some via email. They will respond to people in the way they have chosen to contact them.

They think of work as something they do rather than somewhere they are. This means that you may be required to work from a Warwickshire County Council office site in Warwick or Bedworth, or from home. Whatever the location they are working from, their standards remain high. They always put the customer at the heart of what they do. The types of conversations you will have with people will vary somewhat, but you are supported by your colleagues and an intuitive IT system.

About You

• Confident communicating with a wide range of customers
• Strong questioning, listening and problem-solving skills
• Resilient and professional when dealing with challenging conversations
• Good basic IT skills with the ability to learn new systems (full training provided)
• Able to use multiple systems and knowledge bases while on calls
• Self-motivated and disciplined when working remotely, with reliable broadband
• Confident to ask for support when needed, with help always available

About us and our client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.

Warwickshire County Council are a leading Authority with offices across the County. They strive to work to their values and you can expect to be part of teams that are:

• High performing
• Collaborative
• Customer focused
• Accountable
• Trustworthy