Call Centre Advisor

Call Centre Sales Advisor
Location:  West London
Job Type: Full Time | Permanent | Site-Based
Hours: 40 hours per week (rota-based shifts)
Salary: £25,500 per annum + uncapped commission + competitive benefits
Team: Join a friendly, high-performing team of 6
Organisation: Leading storage solutions provider experiencing exciting growth
 
We’re looking for a confident, customer-focused Call Centre Sales Advisor to join a busy and supportive team in West London.
This is a great opportunity to be part of a growing high-performing of team of 6 call centre agents. You’ll handle a mix of inbound and outbound calls, support customers with their storage needs, and play a key role in driving sales performance, all while delivering an excellent customer experience.
Working on a rota basis within a close-knit team of six, you’ll be joining a company that values energy, attitude, and results, and offers real opportunity to grow alongside its expansion.
Overview

• Managing inbound and outbound sales calls with confidence and professionalism
• Supporting customers via phone and email, ensuring a smooth and positive experience
• Building and retaining strong relationships with new and existing clients
• Understanding customer needs and recommending the right storage solutions
• Creating tailored quotations and confidently upselling additional services where appropriate
• Processing deposits and accurately recording customer information on the CRM system
• Following up on enquiries to maximise conversion opportunities
• Supporting reporting and performance tracking within the team
• Handling customer concerns professionally and escalating where needed
• Ensuring compliance with company policies, including Health & Safety standards
• Contributing to a positive, team-focused working environment

For this role you will need :-

• At least 2 years’ experience in a Call Centre or Contact Centre environment
• A natural communicator with strong verbal and written skills
• Someone who enjoys speaking with customers and building relationships
• Confident handling queries, objections, and complaints
• Comfortable using Microsoft Office and CRM systems
• Highly organised with strong attention to detail
• Able to multitask and stay calm under pressure
• A genuine team player who thrives in a supportive, small-team environment

• A positive, “can do” attitude every day
• Enjoys working towards targets and seeing results
• To be motivated by performance and uncapped earning potential
• Take pride in delivering great customer experience

This is your chance to join a business that is expanding, evolving, and investing in its people. You’ll be part of a supportive team where your contribution genuinely makes a difference, with the opportunity to earn more through uncapped commission.
Interviews to take place immediately with a view to a start thereafter.