Administrator

Location: Millgate Loan, Arbroath (Fully Office-Based)
Hours: 29 hours per week (Tuesday – Friday)
Salary: £13.63 per hour
Duration: ASAP until the end of May 

We are looking for an organised and customer-focused Business and Customer Support Assistant to join our client’s team. This role plays a vital part in ensuring our customers receive high-quality service and support while also assisting in key business operations.

Key Responsibilities:

• Be the first point of contact for customers, providing excellent service via phone, face-to-face, online, or in our buildings.
• Connect customers to appropriate professional services and ensure they receive accurate information.
• Process customer requests in line with our guidance, policies, and legislation.
• Support the improvement of working processes to enhance customer experience.
• Format documents such as reports, letters, and mail merges.
• Accurately enter, process, and manage sensitive data across different systems.
• Maintain and organise electronic and physical filing systems.
• Process orders, invoices, cash, and payments while following financial protocols.
• Record, reconcile, and generate financial records, including invoices and outstanding payments.
• Assist in the coordination of project tasks, documentation, and continuous process improvements.
• Provide data and reports to support business decision-making

Essential Skills & Experience:

• Ability to handle sensitive information with confidentiality and discretion.
• Strong analytical skills to collate and organise data for business insights.
• Understanding of process improvements to enhance customer service and efficiency.
• Clear and concise communication skills (both written and verbal).
• Strong interpersonal skills with experience in delivering customer service across multiple channels.

If you are passionate about customer service and business support, we’d love to hear from you!