Business and Customer Support Assistant

08215564441

£13.63 Per Hour

Full Time

Contract

Angus, Angus

Sales And Business Development

Posted 1 hour ago

Expires In 29 Days

Job Description

Business and Customer Support Assistant

📍 Location: Angus
📅 Contract: Temporary, Immediate Start – Until End of December 2025
💷 Pay: £13.63 per hour

We are seeking a highly organised and proactive Business and Customer Support Assistant to join our clients team in Angus on a temporary basis. This role offers the opportunity to make an immediate impact by supporting key business functions, customer service delivery, and project administration.



Key Responsibilities
  • Manage and organise diaries for two staff members.
  • Collate Freedom of Information (FOI) data, update systems (DASH), and prepare reports.
  • Monitor deadlines, chase late submissions, and distribute completed work.
  • Take accurate meeting minutes.
  • Support the organisation of events. 
  • Provide excellent customer service across phone, face-to-face, and digital channels.
  • Connect customers to the right services and ensure they receive accurate, timely information.
  • Process customer requests in line with guidance, legislation, and policies.
  • Support continuous improvements in service delivery.
  • Format reports, letters, and mail merges.
  • Enter, process, and manage sensitive information securely in various systems.
  • Maintain filing systems (physical and electronic), including archiving and retrieval.
  • Process orders, invoices, cash, and payments in line with council protocols.
  • Record, reconcile, and maintain financial documentation.
  • Generate invoices and support recovery of outstanding funds.
  • Assist in project management tasks, documentation, and communication.
  • Collate and check data to provide insights for business decision-making.
  • Contribute to reviewing and improving processes for efficiency and customer focus.


Essential Skills & Experience
  • Ability to handle sensitive information with confidentiality and discretion.
  • Strong organisational skills with the ability to prioritise and meet deadlines.
  • Excellent digital skills and confidence with a range of technology and systems.
  • Clear and concise communication skills (written and verbal).
  • Strong interpersonal skills and customer service experience across multiple channels.
  • Experience in collating, checking, and organising data for business use.
  • Ability to follow financial processes accurately and maintain records.
  • Proven ability to manage multiple responsibilities simultaneously.
  • Experience working in project teams and supporting delivery.
  • Customer-focused and committed to high-quality service delivery.
  • Detail-oriented, methodical, and proactive in approach.
  • Positive team player with strong interpersonal skills.
  • Confidence in problem-solving and decision-making.
  • Flexible, adaptable, and willing to learn and develop.


Additional Information
  • This role may require working from different locations across Angus to support team needs.
  • On occasion, support for incident management outside normal working hours may be required.


📩 How to Apply
If you are enthusiastic about supporting business operations and delivering excellent customer service, we would love to hear from you. Please apply with your CV!