Customer Service Advisor

My Client is looking for Customer Service Advisor to join their incredible team to be the first point of contact for external customers handling shipping requests.  Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
As a Customer Service Advisor, you will be the first point of contact for customers. You’ll handle enquiries, track deliveries, and provide accurate product and service information while promoting the brand and identifying opportunities to upgrade or cross-sell. You’ll be expected to resolve queries quickly with a focus on first-time resolution, manage objections professionally, and maintain strong customer confidence throughout every interaction.
 
Hybrid working 1 week in the office, 1 week working from home - dates to be determined after Training is completed and Manager has signed off.
 
Interview Date - 17.04.26
Start Date - 05.05.26
 
Operational Hours - 09:00-19:15 (8hr Shift) - Monday to Friday 
 
Location : - East Midlands Airport
 
Pay Rate : - £14.73 p/h
 
Training - 2 weeks on site
 
Job Role : -
Your key responsibilities, which are not exhaustive and not limited to include :
Managing Inbound calls to the business from Worldwide clients handling shipment requests
Building rapport with customers and establishing their needs
Deliver a consistent call flow, giving the customer the confidence in the information provided
Maximise up selling opportunities whilst ensuring the customer has an informed choice
 
Key Skills :
Excellent customer service experience
Strong understanding of customer service processes
Consistently providing a high level of service
Excellent communication skills written and verbal
Ability to adapt to change
Ability to work as part of a team as well as independently
Experience of working with MS Word and Excel
 
This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process
 
If you have the right skills - Please click Apply, submit your CV to michelle.alburey@pertemps.co.uk
or call 01509 213000