Patient Services & Sales Coordinator

🌟 Patient Services & Sales Coordinator
📍 Location: Solihull | 💼 Full Time: 37.5 hours (incl. some weekends) | 💰 £25,000 – £27,000 (DOE)
Join my client’s team and make a difference in patient care!
My client is seeking a confident, friendly, and proactive Patient Services & Sales Coordinator to be the welcoming face of their Solihull clinic. This is a fantastic opportunity to combine excellent customer service with sales and administration skills, supporting patients from their first enquiry through to post-treatment care.
What You’ll Do:
✔️ Act as the first point of contact for patient enquiries – via phone, email, and online.
✔️ Convert inbound leads into bookings by promoting clinic services and building rapport.
✔️ Manage all patient appointments – bookings, cancellations, and updates.
✔️ Maintain accurate patient records and lead-tracking databases, including follow-up activity.
✔️ Collaborate with clinical and administrative teams to ensure a smooth, exceptional patient journey across both private and NHS services.
✔️ Stay informed on treatment options, pricing, offers, and consultant availability to guide patient decisions confidently.
✔️ Provide insights to the leadership team on patient trends, service opportunities, and promotional feedback.
✔️ Perform general administrative duties to ensure smooth clinic operations.
What My Client is Looking For:
✨ A confident communicator with a professional and approachable manner
✨ Excellent organisational skills and attention to detail
✨ Sales-focused mindset with a passion for delivering top-tier patient service
✨ Previous experience in healthcare or a customer service role is preferred
What’s On Offer:
🌟 Competitive salary of £25,000 – £27,000 (depending on experience)
🌟 37.5 hours per week – with some weekend work required (and compensated)
🌟 The chance to make a real impact on patients’ care journeys
🌟 A supportive, professional working environment