Customer Service Advisor

Job Title: Customer Service Advisor
Location: Avonmouth, Bristol
Start: ASAP
Duration: Temporary Ongoing (potential to go permanent)
Pay rate: £13.00 per hour
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We are looking for a personable and engaging Customer Service Advisor to join a friendly team. In this role, you will be responsible for managing the complete customer journey-from initial enquiry to post-hire feedback-using your product knowledge and interpersonal skills to deliver a best-in-class service. You'll play a crucial part in building strong customer relationships in a fast-paced, hands-on environment.
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Key Responsibilities:

• Engage with customers via telephone, email, and website inquiries to provide timely, effective support.
• Manage orders from enquiry through to post-hire feedback, taking ownership of the customer journey.
• Build and nurture strong relationships with regular customers, gaining a deep understanding of their needs.
• Utilise product knowledge to advise customers
• Communicate clearly and negotiate effectively to resolve queries in line with company policies.
• Collaborate with team members to continuously improve service processes and performance.
• Demonstrate initiative and adaptability in a fast-paced operational environment.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Pick up ad hoc admin tasks such as filing, paperwork and more.
• Participate in team meetings and share best practices to enhance overall service delivery.

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Skills & Qualifications:

• Excellent communication skills with the ability to build relationships.
• Strong initiative and the ability to thrive in a fast-paced environment.
• Proven customer service experience, ideally handling inbound order (preferable)
• Basic computer literacy in MS Office.

For immediate consideration please click apply.