Customer Service

Customer Service Adviser 
Location: Wolverhampton
Salary: £13
Contract Type: Permanent/Temporary
Hours: shifts 07.00-17.00 / 15:00 - 22.00 one week on one week off 

 

Pertemps is delighted to be recruiting on behalf of our client for a Customer Service Advisor. This is an exciting opportunity to join a forward-thinking, people-focused organisation that values exceptional service and continuous improvement.

The RoleAs a Customer Service Adviser, you’ll be responsible for delivering excellent service across all customer contact channels through proactive and efficient case management. You’ll take ownership of each case, investigate thoroughly, and provide effective resolutions—ensuring a seamless and positive experience for every customer.

Key Responsibilities

• Respond to all customer communications in a professional and timely manner using appropriate channels (email, phone, etc.)
  
  
• Manage corporate customer queries end-to-end, taking full responsibility for resolution.
  
  
• Gain in-depth knowledge of the company’s services, products, and internal systems.
  
  
• Promote digital self-service tools and alternative solutions to new and existing customers.
  
  
• Actively participate in regular team meetings and contribute ideas to enhance both customer experience and team performance.
  
  

Skills & Experience Required

• Strong planning and organisational skills, with the ability to multitask and work well under pressure.
  
  
• Excellent attention to detail and a strong customer-centric approach.
  
  
• Confident communicator with strong listening and problem-solving skills.
  
  
• Proactive, team-oriented, and solutions-focused mindset.
  
  

About the ClientOur client offers a dynamic and collaborative work environment where your contribution truly matters. Their core values drive a culture of teamwork, accountability, positivity, and continuous improvement. They are committed to helping employees grow and thrive both professionally and personally.

This is a fantastic opportunity to build your career within a company that values your input and rewards your efforts.

 

Apply now or contact the team at Pertemps for more information.