Customer Order Administrator

We have a great opportunity for a proactive and detail-oriented Customer Order Coordinator to join a friendly, dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys working collaboratively, and is keen to develop a deep understanding of customer order processes, products, and systems.

What you’ll be doing:

• Manage and process customer orders – directly or via sales teams or customer portals.
• Monitor shared team inboxes, ensuring emails are handled efficiently and professionally.
• Review orders against business and production guidelines, ensuring accuracy and alignment with factory capacities.
• Spot inconsistencies or issues with product codes or order details and proactively seek resolution before processing.
• Juggle multiple priorities – handling live customer queries, processing new orders, and supporting the team in a busy, fast-moving environment.
• Learn to navigate SAP and understand how orders flow from entry to completion and invoicing.
• Ensure data is handled and stored correctly, in line with GDPR and company policies.
• Keep customer platforms up to date, accurately entering and retrieving information as needed.
• Contribute ideas to help improve processes within the team and across the business.

What we’re looking for:

• Strong organisational skills with an eye for detail
• Excellent written and verbal communication
• A proactive mindset and willingness to learn
• Ability to multi-task and remain calm under pressure
• Experience in customer service, sales support, or order processing (SAP knowledge is a plus)
• Comfortable using multiple systems, platforms, and portals
• A collaborative team player with a continuous improvement approach

This is an office based role working Monday to Friday