Customer Contact Advisor

Customer Contact Advisor
Location
Hedge End
Hours
Monday to Friday, 08:00–17:00 (40 hours per week)
1-hour lunch break
Salary
£22,000 basic with potential to earn more through On-Target Earnings
Holiday
24 days annual leaveAbout the Role
We are looking for a proactive and motivated Customer Contact Advisor to join our team. You will support customers, drive workshop bookings, and help grow the business by engaging with decision-makers.
This role is ideal for someone with experience in a dealership, contact centre, or anyone with strong customer service skills.
Key Responsibilities

• Make and manage bookings for customers
• Drive sales and generate workshop appointments
• Engage with decision-makers and support business development initiatives
• Deliver excellent customer service at all times
• Build strong relationships with customers to increase retention and satisfaction

Skills & Experience

• Strong customer service skills, ideally from a dealership or contact centre environment
• Confident in speaking to customers
• Ability to manage multiple bookings and tasks efficiently
• Strong communication and organisational skills

What We Offer

• Competitive salary (£22,000) with On-Target Earnings
• Monday to Friday working hours
• 24 days annual leave plus Bank Holidays
• Opportunity to grow within a supportive team

How to Apply
To apply for this role, please apply now or contact Amy in our Southampton office for more information.